Before you place your order, please be sure to read the following.
WHERE DOES PHILLANNE SHIP?
Phillanne currently ships to Australia (Domestic).
HOW MUCH DOES SHIPPING COST?
Within Australia (Domestic)
Shipping cost within Australia will vary based on the items you have purchased. This will be displayed during the checkout process.
HOW LONG DOES SHIPPING TAKE?
The below times are estimated delivery times only and domestic orders can be subject to delays due to weather, or other unforeseen circumstances.
During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns please contact our team.
Phillanne orders are delivered within 3-5 days all Australian Metropolitan areas. Please allow an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.
During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.
TRACKING YOUR ORDER
Your order will be processed within 1-3 days (dependant on available stock). Our delivery partners (Australia Post) will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our team and we will assist you with your enquiry.
OTHER IMPORTANT INFORMATION
Discount and coupon codes do not apply to shipping costs.
Phillanne will not be liable for delayed or lost shipment.
Phillanne will not be liable for delays in delivery due to incorrect customer information provided during checkout.
You are responsible to have someone at the delivery address to sign for and accept the delivery. Phillanne will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.